Retirement Announcement for Norton TM ConnectSafe

On November 15, 2018, Norton ConnectSafe service is being retired or discontinued meaning the service will no longer be available or supported. You may continue to use ConnectSafe until November 15, 2018. However, we do recommend that you take a moment to review important details related to this announcement below.

ConnectSafe Retirement FAQ
For concerns, questions related to the retirement announcement, click here to review FAQ.

Configure Router

You can configure your network router (Wi-Fi or directly connected) to use Norton ConnectSafe. All computers and devices that connect to the Internet through this router will use Norton ConnectSafe with the selected protection policy.

Note: Steps provided below can vary for different routers.

General Router Setup Instructions

  1. Enter the IP address of your router in a Web browser.
  2. Enter the username and password. (The default username and password are provided in the router's directions).
  3. Navigate through the router menu system and locate the DNS Server settings. It may look like this:
  4. Enter the Norton ConnectSafe IP addresses shown in the yellow box (on this page to the right) and save your changes.

If your router came with a setup CD, you can run the CD to access the set up tools. You will want the Manual router setup, not the automatic or wizard set up.

We will be adding specific instructions for common routers in the near future.

What is the IP address of my router?

For most home networks, the default router address is or or

To find the IP address in Windows

  1. On the Windows task bar, click Start, and then click Run
  2. In the Run dialog box, type cmd, and then click OK
  3. In the window that appears, type ipconfig, and then press Enter

The IP address that appears next to Default Gateway is your router address. You may have to scroll up or down to view the details.

Chose your protection policy

  • Preferred DNS:
  • Alternate DNS:

All policies block malware, phishing and scam sites.

Pornography includes sites that contain sexually explicit material.

Other includes sites that feature: mature content, abortion, alcohol, crime, drugs, file sharing, gambling, hate, suicide, tobacco or violence.